Refund & Exchange Policy

Effective Date: 11 March 2026

At The Narai Sports, we are committed to providing high-quality sports equipment and ensuring customer satisfaction. If you are not satisfied with your purchase, please review our Refund & Exchange Policy below.

1. Exchange Eligibility

You may request an exchange in the following situations:

  • You received a damaged product

  • You received the wrong product

  • The product has a manufacturing defect

To be eligible for an exchange:

  • The request must be made within 48 hours of delivery

  • The product must be unused and in its original packaging

  • Proof of purchase (order ID or invoice) must be provided

2. Non-Exchangeable Products

The following products are not eligible for exchange:

  • Used or damaged products after delivery

  • Products returned without original packaging

  • Products returned after the allowed return period

3. Refund Policy

Refunds will only be issued in the following cases:

  • The replacement product is not available

  • The order is cancelled before shipping

Refunds will be processed through the original payment method and may take 5–7 business days to reflect in your account.

4. Return Process

To request a refund or exchange:

  1. Contact our support team within 48 hours of delivery

  2. Share your order ID and product images

  3. Our team will review your request and guide you through the process

5. Shipping Charges

  • If the issue is due to damaged or incorrect product, return shipping will be covered by The Narai Sports.

  • If the request does not meet the policy conditions, the exchange or refund request may be declined.

6. Contact Us

If you have any questions regarding refunds or exchanges, please contact us:

The Narai Sports (The Narir Groups)
A1-504, Flora Heritage Sector 1
Greater Noida – 201308, India

📧 Email: info@thenaraisports.com
📞 Call Now: +91-9217707086